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Brookvent

Mechanical, Heat Recovery Ventilation and Window Ventilation, Northern Ireland, UK Mainland

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Faulty Product

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Faulty Product

If a product has failed or is thought to be faulty please complete the below form, and we will get back to you as soon as possible.

Alternatively please email us at hello@brookvent.ie or call us on 02890616505

Name *

First

Last

Phone

Email Address *

Address *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Country

Did you/are you? *

The Purchaser
The Installer
The End User

Date of Install *

What is the serial No. Can be found on the label on the front or side of the unit, or on a label around the mains cable begins with BV

What is the model (on a label in the front of the unit. code begins with AS ) or Type of Product

What is the nature of the fault

Unit not running
Extract Fan not running
Supply fan not running
Unit not boosting
Unit not coming out of boost
Supply fan stopping intermittently
Other Fault

If other fault, please describe your issue.

Is there a 3 or 5 amp fuse fitted in the fused spur?

First Choice
Second Choice
Third Choice

Is there a waterless (Dry) trap fitted to the unit drainage?

First Choice
Second Choice
Third Choice

When were the filters last change (Date)

Have the filters been changed at least annually?

Yes
No

Has the unit been in continuous use?

Yes
No

What orientation has the unit been installed?

Vertical on the wall
On the ceiling
On the Floor
Not Applicable

Has the drainage been installed correctly with:

A Waterless Trap (Dry trap)
Minimum 5° fall on all condensate pipe
Condensate pipe insulated in cold spaces
If the unit is an Aircycle 1.2 does it have a condensate collar fitted
Unsure of some or all of the above

Has all the ductwork been installed as per the instruction manual?

Yes
No

GDPR Agreement *

I consent to having this website store my submitted information so they can respond to my inquiry.

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Latest news

Black Friday of 2024 is now on. Get some of our best deals ever!
November 7, 2024
Brookvent Celebrates 40 Years of Innovation and Excellence
July 11, 2024
Brookvent’s Airtherm Aqua 1.1: July’s Featured New Eco-Friendly Hot Water Solution
July 10, 2024
DMEV Delight! Introducing The Airstream DMEV – Product of the Month
February 1, 2024

Latest blogs

How to Choose the Perfect Ventilation System for Your Home
December 5, 2024
Combatting Hay Fever with Air Filters: Solutions for a Pollen-Free Home
July 22, 2024
New vs. Older Homes: What You Need to Know About Ventilation
July 19, 2024
Heat Pumps vs. Boilers: A Modern Home Heating Debate
July 11, 2024

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Brook House, Dunmurry Industrial Estate, Dunmurry, Belfast, Co. Antrim, BT17 9HU
Tel: +44 (0)28 9061 6505 / Fax: +44 (0)28 9061 6518 / Email: hello@brookvent.co.uk
Registered in Northern Ireland with Company No: NI 019735

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